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<h3>Interactive help for Hesk settings</h3>

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<a name="41"></a><span class="section">&raquo; Custom fields</span>

<p>Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.</p>

<p><b>&raquo; Type</b><br />
Choose field type. It can be one of the following options:</p>

<ul>
<li><b>Text field</b> - a normal one-line text field (&lt;input type=&quot;text&quot;&gt;)</li>
<li><b>Large text box</b> - text area, a larger text field with multiple lines (&lt;textarea&gt;&lt;/textarea&gt;)</li>
<li><b>Radio button</b> - a radio button with at least two options (&lt;input type=&quot;radio&quot;&gt;)</li>
<li><b>Select box</b> - a drop-down select box with at least two options (&lt;select&gt;&lt;/select&gt;)</li>
<li><b>Checkbox</b> - checkbox with at least two options (&lt;input type=&quot;checkbox&quot;&gt;). Multiple options can be chosen (ticked).</li>
</ul>

<p><b>&raquo; Required</b><br />
Check to make the custom field a required, otherwise it is an optional one.</p>

<p><b>&raquo; Field name</b><br />
Give the custom field a unique name that what will be displayed next to the field, for example &quot;Postal address&quot;.</p>

<p><b>&raquo; Location</b><br />
Choose whether the custom field should be displayed before or after the &quot;Message&quot; field when submitting a new support ticket.</p>

<p><b>&raquo; Options</b><br />
Options you can set for each field depending on the selected Type:</p>

<ul>
<li><b>Text field</b> - you can set maximum input length (in chars) and default value</li>
<li><b>Large text box</b> - you can set number of rows and columns (&lt;textarea rows=&quot;<b>Y</b>&quot; cols=&quot;<b>X</b>&quot;&gt;)</li>
<li><b>Radio button</b> - list radio button options, one per line</li>
<li><b>Select box</b> - list select box options, one per line</li>
</ul>

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